RETURN POLICY

At Akara x Art, we take pride in crafting high-quality, limited-edition pieces designed to inspire and empower. If you are not fully satisfied with your purchase, we are here to help with our flexible return options.

 

ELIGIBILITY FOR RETURNS

  1. Items must be returned within 14 days of delivery.
  2. Items must be unworn, unwashed, and in their original condition, including tags and packaging.
  3. For hygiene reasons, certain items such as undergarments, swimwear, and accessories like earrings cannot be returned or exchanged unless they are defective or damaged.

 

HOW TO INITIATE A RETURN

  1. Contact Us: Email our team at with your order number and reason for return.
  2. Receive Authorization: Once approved, you will receive a return authorization and instructions on how to proceed.
  3. Ship Your Return: Pack your item securely and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping unless the item is defective or incorrect.

EXCHANGES

We currently do not offer direct exchanges. To ensure you receive your desired item, we recommend placing a new order and returning the original.

 

REFUNDS

  • Approved returns will be refunded to the original payment method.
  • Refunds will be processed within 15-20 business days of receiving your return.
  • Original shipping fees are non-refundable unless the return is due to an error on our part.

 

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at [Insert email address] with photos and details. We will provide a replacement or a full refund, including shipping costs.

 

NON-RETURNABLE ITEMS

  • Gift cards
  • Final sale or clearance items
  • Custom or personalized pieces

 

INTERNATIONAL RETURNS

For international orders, customers are responsible for all return shipping costs, including any duties or taxes associated with the return shipment.

 

QUESTIONS?

Our team is here to help! For any inquiries regarding returns reach out through our website’s contact form.